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Courageous/Difficult Conversation

Author: Marlene Johnson
Video Transcript
Terms to Know
Courageous Conversation

A conflict resolution process intended to help build mutual understanding between parties with different perspectives or beliefs about highly contentious issues.

Provocative Event

A statement or action drawing into focus people's differences of belief on highly contentious issues, usually eliciting a strong emotional response.

Suspending Judgment

Refraining from evaluating an idea, situation or person.