The PDF goes over the different parts of communication, verbal & non-verbal communication, listening, communication with a resident who has a deficit and telephone skills.
Source: LTC Healthcore
This video depicts the famous "Who's on first", but really stresses how important clear communication is
Source: YouTube education
a short clip on why its important to know how to communicate
Source: YouTube education
This short video describes some examples of non-verbal communication and what it might mean to others
Source: YouTube education
Nursing students demonstrate the right and wrong way to deal with angry patients for an in class demonstration
Source: YouTube education
Important tips for communicating successfully with people from different cultures. Things to remember to ensure you embrace cultural diversity and communicate with cultural awareness. Advice from Snéha Khilay, a trainer from communication skills experts Speak First.
Source: YouTube education